General Email Server Settings Print

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You can access all email accounts hosted on our servers using either web based mail or your favourite email applicaiton such as Outlook, Livemail, Thunderbird or Mac Mail. 

When your hosting was set up you will have received an automated welcome email letting you know which of our servers your hosting is on, where we state {yourserver} below just substitue your server name given in that email.

Accessing web based email:

If you want to use WebMail rather than configure an email program on your computer then go to https://{yourserver} Most clients can also find their web mail login by going to their own site then /webmail.  So (replacing with whatever you own web sites web address is).

Setting up your favourite email application:

IMPORTANT: keeping your email secure

All our mail servers support SSL; sending your email password and emails through a secure encrypted connection.

We would strongly advise using a secure connection (SSL) to protect you email username and password from hackers who may harvest your account details; but do support non secure channels as not all email programs work with SSL. To use a secure connection, use the settings below marked "SSL.".

All email accounts we host, regardless of the domain name, can use the following server settings.  You can also use the settings based on your own domain as provided in your hosting welcome email.

Incoming Server Type:

Server Name:








POP3 with SSL





993 (recommended)

Outgoing Server Type:

Server Name:




25 or 587



465 (recommended)

Important Notes:

When entering your User Name, please enter your entire email address (e.g.,

When entering the host / server name substitue your server name from your hosting welcome email for {yourserver}

All our outgoing servers require SMTP authentication (SMTP Auth).  Without authentication you may not be able to send or emails you send may be refused as SPAM.  For example in:

  • Outlook you need to tick "My outgoing server (SMTP) requires authentication" and also tick "Use same settings as my incoming server"
  • Mac Mail under "Outgoing mail server (SMTP)" select "Edit SMTP server list", select the server you are editing then in the settings make sure "Authentication" is set to "password" and your email address and email password entered.

You may use as your mail server name, as in the automated hosting welcome email, but this will cause a warning with SSL connections.  This is fine as we use one certificate to cover all our mail servers so you can safely accept the warning. Alternatively use the mail host for your server based on our domain, e.g. as, in the general settings above; with this you will not get a warning.

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